Frequently Asked Questions


Q: I have lost contact with the camera(s) on my counter. How do I fix it?

A: Verify that the light is on in the counter. Close the counting software. Start the program called Common Vision Blox Management Console that can be found in the Stemmer Imaging folder on your start menu. Choose GenlCam – Device configurator – Discover – Save – Exit. Restart counting software.

Q: Who should I contact when I have an issue with my VAKI equipment?

A: Check for your local service agent @ / or contact our service team in Iceland:
Andri Kárason
Service Manager
tel: +(354) – 595 3012

Q: How do I access my reports and data on the VAKI Cloud?

A: Log in to, using your credentials. If you do not have access then contact our Cloud Support Team at:


Q: What is the accuracy of your Micro / Macro counters?
A: Set up correctly and used as recommended accuracy is over 99%
Q: How can you be sure that the counter is correct?
A: All the counts can be easily and quickly verified using the count quality report and if necessary checking the images. If you have any issues or questions on VAKI counts please contact our Customer Support Team at
Q: What is the difference on your Micro / Macro counters vs. the competitors?

A: The counting method and technology used by VAKI Counters systematically allow for higher and verifiable count accuracy combined with higher counting speeds (capacity). The results from VAKI Counters are easy and quick to verify and produce an unparalleled confidence in the reliability of the numbers and the operation of the equipment.


Q: How can I adjust the grade gaps and check the sizes on the Smart Grader.

A: There are 3 options:
1. Select the sizes directly on the Grader PC touch screen control unit, the grading gap sizes are indicated in mm for all 4 grades.
2. Using the SmartFlow program on the VAKI Counter select the grade sizes and adjust/control the grader remotely from the VAKI Counter.
3. Select the full automatic SmartFlow mode on the VAKI Counter and the counter will monitor and adjust the grader automatically.


Q: I can’t prime the pump – what is wrong?
A: Have you checked/closed all valves? Have you checked the outlet flap valve?
Q: The priming pump is not working/starting – what could be wrong?

A: Check the wiring to the main power connector is connected to the connected to the correct phases. If wired incorrectly the priming pump will turn in the wrong direction and the impellor may be jammed. If this is the case correct the connector wiring, release the priming impellor by removing priming pump cover plate remove the impellor and reinstall.

If you did not find your answer above please do not hesitate to contact Andri, our Service Manager for assistance.


Andri Kárason
Service Manager

tel: +354 – 595 3012


+354 595 3012

Akralind 4, 201 Kópavogur


Akralind 4
201 Kópavogur
Tel (+354) 595 3000


VAKI is one of MSD Animal Health (MSD) fish and aquaculture company.
MSD is the world’s leading animal intelligence group, providing world-class devices for animal identification and traceability. Our pioneering monitoring solutions deliver smart data products and services for the management and wellbeing of all animals.

© 2022 Merck & Co., Inc., Rahway, NJ, USA and its affiliates. All rights reserved.